Want to discuss? Please read our Commenting Policy first. But even getting through to the helpline can be a problem. Vassy Kapelos explains. The trend is also evident in the service levels achieved at the call centres. Free online web chat goal is to answer 80 per cent of calls within three minutes.
Canadians forced to spend days trying to get through on Service Canada's deated phone line to sort out problems with their employment insurance applications are sharing tips through social media and web forums — including a link to an online form that can get an agent to call back within chat with hot moms hours. But government officials warn that if the of people using that fast-track form increases substantially, the system will not be able to manage the volume — meaning longer waits for a call back, or perhaps no call back at all.
Many Canadians who applied for EI after losing their jobs due to the pandemic — and before the Canada Emergency Response Benefit was announced — say they have spent days trying to get through to an agent after an administrative snafu tied up their applications and they were told to contact Service Canada. Those who can't get through also can't get paid. Many have gone weeks without receiving any benefits. More than two million people applied for EI in March alone after economic free sierra vista adult chat rooms shut down across the country.
After that initial free web chat, the government redeployed 3, Service Canada employees to help with the call volume. Clearly that hasn't been enough, especially on the call centre side.
Employment and income assistance
Those phoning the call centre often hear an automated message telling them that call volume is too high and they must try again at another time. Callers are not given the option of requesting a call back.
But Canadians have discovered that online callback form and have been sharing it on Facebook and Reddit, among other websites. When she couldn't get through to an agent over the phone, she found the form and gave it a shot. Arkansas chat room days later I received a call … to my surprise it was random chat clean rep from Service Canada," said Obholzer, adding that the agent sorted out her problem and told her to use the form again if she needed further assistance.
The form does not ask for any sensitive personal information. It asks for the applicant's name, preferred language, location and phone. It lists the applicant's reasons for needing assistance; applicants can check off more than one box.
There is a box at the bottom to type in details of the relevant problem. Marina Mitchell applied for EI at the start of her maternity leave six weeks ago. She found the link to the callback form through morocco chat Google search which led her to the website of a financial and credit counselling company that was telling its clients about the form. Mitchell said the online system kept telling her that her application was under review, while trying to get through on the phone was "useless.
She got a call back the day after submitting her form. The money was deposited in her three days later.
They ask what's going on, how badly do you need the EI," Mitchell said. To find the form on the Service Canada EI benefitsscroll down to the very bottom and click on the the Contact Employment Insurance link to get to a with two highlighted notices.
japan chatrooms The first box is about the higher-than-normal call volumes the service is experiencing. The second box, below the first, is about the temporary closure of Service Canada offices: "For additional support, please fill out the service request form.
Ei - how to speak to a human?
The form was created for people who tend to use the in-person offices — those with complex cases, those considered vulnerable and those with limited internet access. Seniors' groups, anti-poverty and inner-city organizations and MPs were given the form's address so they can help their clients — in some cases by filling out the form on the applicant's behalf. Fawkes Conibear, a University of Guelph student who lost his part-time job, was given the link to the form when he contacted his MP for help with EI. Conibear said the person he spoke to at the MP's office told him they were worried about too many people finding out about the form.
Another piece of advice people are sharing on social media is to contact the call centres before the phone lines are open in Quebec and Ontario — to avoid the morning rush of callers from the two most populous provinces, and to capitalize on the fact that lines are open for people in the Atlantic provinces for an hour before that.
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Frustrated ei applicants find an end-run around overwhelmed call centres
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We reserve the right to close comments at any time. the conversation Create. Already have an ? Politics Frustrated EI applicants find an end-run around overwhelmed call centres Chat with real people forced to spend days trying to get through on Service Canada's deated phone line to sort out problems with their employment insurance applications are sharing tips through social media and web forums — including a link to an online form that can get an agent to call back within 48 hours.
Social Sharing. EI claimants are going weeks without income as federal call system slows to a crawl Pandemic proves it's time for basic income for all, economists say.